Digital Alchemist http://adhigoen.posterous.com by Adhiyanto Goen • Gen Y Hotelier • Marketing & Communications posterous.com Sat, 31 Mar 2012 08:39:00 -0700 Mobile or smartphones innovation http://adhigoen.posterous.com/mobile-or-smartphones-innovation http://adhigoen.posterous.com/mobile-or-smartphones-innovation

Beforeandafteriphone-640x259-1

Lately I've met a lot of people where they have taken "a stance" that Apple is a bad product? Perhaps its because lately their release hasn't been seen as "a jump out of the normal curve".

I am assuming a lot of people are just passing comments on the recent mobile and tablet development, below are what I have gathered from reading news.

Let's put another perspective, ask this question to ourselves "do we know what we want" - before these we have always only complained on imperfect products, yet we do not create any change (for example I use to own Sony's MD disk that was suppose to reinvent the music industry and the next evolution of Walkman, but today Sony's MD is dead why - expensive, limited distribution and bad software, plus they always release slightly better version within less than 6 months which makes it annoying).

This brings up to a second aspect - "do we only complaint or do we do something about it?" Did we do anything to influence the creation of the products and make it better, did we create anything? The answer is - we do not know what we want, we only see what we want.

If you've read the news lately:

  • RIM or BlackBerry 'used' to be the leading edge on mobile email for Enterprise solution since it claims to be the best and the most secure. If you break the phone down there was not much just a small screen, plastic and tiny keyboard. The phone itself was not good to look at all and back then there was no apps. Today it is sinking fast, very fast and if it doesn't catch up to what market wants it might never recover.
  • Nokia, was once the king of mobile phones. This is an example of company that would release over a dozens products or more within months of each other. It was insane that you do not know what you want and each products carries it own weaknesses. Worse of all, no software update back in those days. Today it is also probably sinking and have to join hand with Windows to tap on the software platform, a change of strategy from the original direction that they will develop their own mobile OS.
  • Sony Ericsson another one that has to change strategy, actually I have always like Sony Ericsson I had 2 of their phones and each last about 1-2 years. But it was lagging behind in terms of apps, software update and its a bit clunky in terms of usage, too many buttons and just complex. It does have a great camera though, thanks to Sony's tech. Today, Sony is buying the mobile rights from Ericsson and is preparing to go its separate way. Be interesting to see what they will come up with.
  • Google's Android was meant to attack the remaining open market that is not buying Apple, but the nightmare for developers they have to create over 1,000 at least to accommodate different mobile platforms and hardware (plus no guarantee it will work), the risk of open source and hacking and finally the complaint they have to handle directly from the users can be really bad.
  • Apple has came up with innovations for the last 30+ years with 3 major innovations, so it takes about 1 breakthrough innovation every 10 years - personal computer, iPod and iPhone. In between of course they work on improving the products slightly, but adding that little things that make product differentiation. But I do like how they keep the pricing the same, although that means the stuff you bought last year is available at a cheaper price now. (But hey what business doens't do that? Cars? Hotels? FMCG)
  • Windows - the big brothers was the leading edge, the Google of the computing, but started "from somewhere". They were the first to comment iPhone 1 will not fly and that it's too expensive. Commented MacBook Air to be not so interesting because it doesn't have a DVD drive. They themselves have tried creating a mobile platform and tablet product for years, yet never made a breakthrough. Today they have to re-look at the competition and a photocopy machine.

You can stop a product from creating slightly better version, whether it is version 1.0 to 1.1 or 1.2 and so on. Companies will always create slightly better version or better than the original to continue on experimenting and then innovate a completely new range of product. Afterall we are living in a life cycle of economy unfortunately, we do not work yet on principle of "work to better ourselves". Monetary is still main drive, sadly. Hence it does hinder us from being better, for us and humanity. It is a cycle that needs to be broken one day, sooner or later if we ever want to get better. And that change will be painful for all of us, but for the short taste of bitter comes sweet after it.

I also like to bring these three examples I've got from Guy Kawasaki recent keynotes:

  • "This telephone has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us" Western Union internal memo - 1876.
  • "I think there is a world market for maybe five computers" Thomas Watson, Chairman of IBM - 1943.
  • "There is no reason why anyone would want a computer in their home" Ken Olsen Founder of DEC (Digital Equipment Corp - one of the early computer makers) - 1977.

Now, imagine if we all have listened to the comments above, what would our home, our work and our life would become? Imagine if all the great inventors listen to the above, what would the outcome be?

DISCLAIMER yes I am a big Apple fans and have been using their product since 2002 and have not ever since.

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Thu, 08 Mar 2012 22:17:04 -0800 iPhoto App for iPhone and New iPad http://adhigoen.posterous.com/iphoto-app-for-iphone-and-new-ipad http://adhigoen.posterous.com/iphoto-app-for-iphone-and-new-ipad

Apple has released their iPhoto app from the iLife collection for both “new” iPad and iPhone (although I believe this version works better for iPhone 4 and 4S only).

Overall on the iPhone it is a good tool for light editing, but if you drill down into the edit tools you get a bit confused as there is no label or anything and most of the tools buttons are pretty small as it lacks the space it has like on the iPad. But this iPhoto works brilliantly on the iPad, you have that amount of space to look at your photos in details and the tools are super blown size. 

I do believe this app is a response to Windows Phone campaign launched couple weeks ago, where it shows that uploading photo on the new Windows-Nokia phone is much faster than the iPhone (although it wasn’t a fair competition between a person that knows how to operate the phone and giving the iPhone to someone that doesn’t know how to use it). This iPhoto will put a shame to Windows phone campaign, as this app can upload all of your photos or new album to Facebook, Twitter and Flickr in an instant.

iPhoto for iPad and iPhone is available at the iTunes store at USD4.99 - http://itunes.apple.com/us/app/iphoto/id497786065?mt=8 

Check-out several of the reviews:

http://mashable.com/2012/03/07/iphoto-for-iphone-and-ipad/

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Wed, 29 Feb 2012 20:00:00 -0800 Everyone is talking about Pages Timeline http://adhigoen.posterous.com/everyone-is-talking-about-pages-timeline http://adhigoen.posterous.com/everyone-is-talking-about-pages-timeline

So, Facebook is finally switching timeline feature for Facebook pages this March 30th. What does this mean for marketers that has been working on Facebook pages for months and months, I've explore some of the feature and I recommend not to jump that fast to switch Timeline feature that fast. There are some bugs and preparation needs to be made. Here's my list of what I LIKE and don't like, as well as in between.

What I like:

  • Nice cover photo, its definitely eye catching and its up to you to play it to capture fans attention. UPDATE: This is definitely a down side, there is a strict policy on what you can display on the cover photo and definitely "no call to actions, no invitation to like page, no arrow, no thumb, no specials, no promotions and I think no contact details" I think I pretty much got all of it down.
  • The direct PM for fans to message brand/company, in the past you have to communicate as the admin. But this can only be initiated from fans, not from company.
  • The flexibility of bringing up important contents or pin it to the top and expanding the profile to fit the wall so its eye catching.
  • Milestone post that you can use to highlight important events or points for your company, which can include dates, photo and story.
  • You can use bigger photo or thumbnail to highlight your app.
  • Larger stories and photos when you post on wall/timeline.
  • Content from your fans will be screened and it will not be automatically posted, which is good to keep away those spammers.(UPDATE: you need to change the settings on your page edit to ensure you have ticked the box, otherwise content will still appear by default).
  • Better multimedia options and better size too, definitely a lot bigger in everything.
  • Highlighting more on how many of your friends like that particular page as well.
  • A view on the top right section of timeline on what your friends have said about that particular brand/company page.
  • Sort post contents by time, fans, you or friend's activity.
  • No changes in insights, as Facebook has just updated this last year.
  • UPDATE: you can see the new like or who is your new fans, which is great.

What I don't like:

  • You cannot set tabs or apps as the default landing page anymore, so this will affect your fans growth. You just have to be creative on using the cover image.
  • The apps are now re-organized to the top, just below cover photo. This means fans will not see them once they scroll down although they can still access it.
  • You can only highlight 3 apps that you want to promote, you can't move the photo app it will remain there.
  • Maximum of 12 apps, although anyone that has more than 5 can get confusing I guess.
  • Some people are still getting used to timeline in general, the content that is posted on left and right with timeline can get distracting sometimes.
  • The notifications on your page activity has now moved to admin panel, but I haven't used it long enough to discover whether it is annoying or like. (UPDATE: I don't like it, as now instead of just getting a quick glimpse and the capability of dismissing it is not there anymore. You will have to click into that particular activity to get rid of the notification).

In between:

  • App size has changed from 520 pixel to 810 pixel, so you may need to set some funds and time to update your apps to take advantage of the new size.
  • It looks like that you will be able to request to change your company page name, however not sure how fast the process will be. In the past normally you can change your page name when it's below 100 fans.
  • Protect your page, you can now submit documents, contacts, etc for verification that you really represents your company for Facebook page.
  • The ads are also modified now based on the new Page features and concentrating on sponsored stories. You will now see more of the sponsored ads everywhere.
  • UPDATE: the admin panel gives you a quick glimpse of insight, although the graph is a bit small. But gives you a quick look and also link to the full Facebook insights.
  • UPDATE: Facebook will be providing a premium ad service for companies or account that spends at minimum USD25k a month, this will include a premium ad placement or a better ad placement, including sponsored stories appearance "naturally" on your main wall, as well as the mobile and you will just see it as a regular Facebook post with tiny word as "sponsored". (No doubts this is to build up the revenue in preparation of Facebook going IPO)

Here are several articles that should help you to navigate the Facebook pages transition:

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http://files.posterous.com/user_profile_pics/829379/AG_tie-in_box.jpg http://posterous.com/users/36zyvGMXiFup Adhiyanto Goen adhigoen Adhiyanto Goen
Sat, 11 Feb 2012 05:57:00 -0800 Email Marketing Evolution http://adhigoen.posterous.com/email-marketing-evolution http://adhigoen.posterous.com/email-marketing-evolution

There's been a constant debate about how email marketing should go, it was the next evolution from direct mailer. The fact that email takes about 30-40% of online activity, means it will not go away soon. But with today's social media being another channel of communications, means it could evolve the way we interact.

I believe email marketer should combine both email marketing with social media power, they could proof to be even more effective. If you combine the impression of your email database with social media - such as Twitter and Facebook, you'll gain more impression which is more powerful. Such as below:

Screen_shot_2012-02-07_at_1

But before you jump into combining your email marketing with social media, I believe you need to cover the basic:

  • Are you still using one single image as the base of your email marketing? This approach is still being used until today, however it increase the chance of being spammed or sending the email into junk. The best way is to keep between 30% image and combination of text to reduce the spam rate probability, a lot of the email marketing system these days will carry a test tool to show what it takes to deliver your email marketing.
  • Time, re-look into your industry and when would be the best time for your readers to open your email.
    Screen_shot_2012-02-11_at_10
  • Tracking link, if you are selling something, better track it.
  • Data integration, best to have your email marketing data sync to your sales or other CRM system to ensure it is two-way flow. This will avoid any duplicates and ensuring all info is updated.
  • Segmentation, don't generalize your customers, each will be interested in one thing only and you should focus on that.
  • Less is more, never try to deliver more than 3 things or best to be simple.
  • Ensure you have something to deliver, plan your email marketing delivery in advance and how you can superceed or follow-up from that.
  • Clean list, try to gather a double opt-in data at all times. It is a way to ensure that your customer are interested in you and have given you permission for you to send information.
  • Optimize, optimize and optimize - there are always items to improve, your subject line, layout, conduct A/B testing to try and obtain which is the best way of delivery.
  • Growth, ensure your database grows constantly. The more "qualified" audience the better and ensure they are interacting with you.
  • Select your provider, there are many good ones out there:
    • MailChimp has to be on top of my list and I've used them for over a year. It's affordable and has rich third party integration which is useful.
    • Campaign Monitor also has good features on social media, although not much on third party integration.
    • Constant Contact, is also a good one in the market.

Here's some reference material to jump start your email marketing:

an_introduction_to_email_marketing_final.pdf Download this file
Field_Guide_CrossChannelMrktg_WEB.pdf Download this file

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http://files.posterous.com/user_profile_pics/829379/AG_tie-in_box.jpg http://posterous.com/users/36zyvGMXiFup Adhiyanto Goen adhigoen Adhiyanto Goen
Sun, 05 Feb 2012 09:35:00 -0800 Marketing Creativity + Technology Platform http://adhigoen.posterous.com/marketing-creativity-technology-platform http://adhigoen.posterous.com/marketing-creativity-technology-platform

I've been waiting for this moment for some time, let me start by saying "Marketing creativity has to be met by Technology Platform". You need the mean to deliver your ideas and how you gauge whether it is working or not.

Marketing is about creating demand that most probably there or not there, or shift market share. By any means necessary, there are lots of way to get there, traditional or modern. The means for this 21st Century has certainly became a bit more fruitful, whereas in the past has been dominated majority by print advertising, public relations and perhaps direct mail/newsletter. Today you have a lot more options (which is helpful and also drives the price to be more competitive or less monopolized), it helps us marketers to re-evaluate our core business objective and what perceived value we want to deliver.

Recently, I had a tiny success in setting up the company's Facebook page (seeing that a year ago they were not confident on this area). I took a different approach and try to avoid generalization of audience, instead I segment it. Instead of one general company Facebook page, we setup four Facebook page (one had already existed, but we revamped and relaunched it). As you can imagine this means the content will need to be drawn up on four approach instead of one and that can take a lot of time, as well as resources to prepare it.

Campaign Asia covers a bit on my work:

_how_grand_millennium_attracts_fans_on_facebook_-_case_studies_-_digital_-_campaign_singapore_2012-02-02_16-40-09

There are many approach on building a fan base, I set an objective of integrity and that means no inside employees are encourage to join the page. As we really want to build an organic community and our future customers. And so the conversation begins, we try to  ride on as much as we can through our fan base friends and that was painstaking at the beginning as the number growth can be really slow, our first page took about 3-6 months to grow to where it is today. But once it does, the rest comes through and the growth skyrocketed. But... fan base/numbers are of course nice, but we focus on the engagement quality.

We combine multiple tools such as HootSuite, Facebook Insights and Facebook EdgeRank to determine how we were doing. I think any Facebook marketers would agree that driving Fans engagement can be challenging, there are many factors to consider:

  • Time decay - the post could decay over long period of time, hence sometimes its a good idea to recycle your message.
  • Volume - your fans are naturally on Facebook everyday and they can't just be fixated on you, so you need to consider where and when the page post should appear.
  • Engagement - most people typically just watch and they don't really engage, hence why you need to encourage them like "click like" or "don't forget to share this", etc as a call-to-action as that is what Facebook Insights and Edge Rank measures.
  • Is your post interesting - don't be lazy and take off a flier and just post it on Facebook (unless it is really interesting), but try to create something more customized for your fans. Consider picture as number one, video only when you got something really interesting.

Below you can see the average stats of Facebook post that attracts your fans:

133951

Below as a sample, a content that rides on an event would tend to receive a lot of LIKES and SHARES as well, which is really nice.

Screen_shot_2012-02-04_at_2

But even then, the global average of engagement is pretty low, so don't get disappointed, just keep working on it and it'll come:

132605

It's a community, let them speak up. Having said that, I do police my Facebook pages and set a very strong profanity block list as there are many spammers these days that tries to ride on your traffic. You don't want that to happen as it can annoy your fans. Below is a sample:

Edit_profile_2012-02-06_01-58-55

End, let me close by saying what I believe for social media consists of two things - engagement as king and conversion as queen, if you can't convert in short or long run then it's effort wasted.

One more thing... don't forget to have fun, work wouldn't be interesting without fun.

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http://files.posterous.com/user_profile_pics/829379/AG_tie-in_box.jpg http://posterous.com/users/36zyvGMXiFup Adhiyanto Goen adhigoen Adhiyanto Goen
Sat, 28 Jan 2012 00:28:00 -0800 Utilizing Facebook Advertising http://adhigoen.posterous.com/utilizing-facebook-advertising http://adhigoen.posterous.com/utilizing-facebook-advertising

Anyone can start a Facebook page, the question remains on how do you grow them. The most common steps any company would take is to send out their company fan page to the internal team, asking their immediate friends and family to like them. This often followed by a boasting press release of reaching an X amount of fans on the page, but...

Does this help the company at all, getting your friends to like your page or even your content maybe great on the surface, but defeats the purpose of truly reaching out and creating a set of direct conversation with your audience.

After a long time experimenting on Facebook (and still am until today), I've discovered some of the following that might help your fan page:

  • Leverage the power of Facebook advertising, but don't take on an approach of traditional advertising.
  • Running contest and giving away free items maybe great, but how to convert them into your customers.
  • Take your online effort, to an offline effort (e.g. a flashmob to introduce your new Facebook page, a door stopper campaign, etc).
  • I found ShortStack to be the best and affordable tool to create and manage the content via the easily editable CMS. It is also one of the platform that has rich integration with third party systems. They have ready made template, but I recommend setting aside a budget to get it designed properly.

More notes on how to use Facebook advertising (first I think its a different approach on what you call advertising on Facebook):

  • I found conversion for acquiring fans are traditionally low or slow sometimes, but the figures is between 5-10% or could be more depending on what you are offering.
  • Leverage on the power of your existing fans (when I say this, this only works when you have organic fans).
  • It doesn't work like Google Ads, there are no keywords. Instead its interest, gender, age, language, etc (having said this always take into account that no one will ever complete their full interest or what they like on Facebook, the most basic or common targeting you can use are - age, gender and location).
  • Start with a small budget, I normally start with USD50-100 a day.
  • Always conduct A/B testing on your ads, find out which one works best and then roll out with that one on a bigger budget/scale.
  • If you are intending to lead the ad outside of Facebook, make sure you have a well designed landing page with capture form or conversion point (but take note normally it will be a one time visit only and the conversion is even lower once they've left Facebook environment).
  • The best Facebook ads that works are to direct them to your own Facebook page, it can be a post story, promoting an event to capture RSVP, sponsored stories, etc.
  • Before you start the ad however, make sure you have designed a proper landing page. It should be no less than fan gating, introducing who or what you are, what's your product or service and why they should like you. Try to provide fans reward and best not be a cheapskeat, as they are your fans after all.
  • There is a good reason why you need a landing page, imagine your new fans landing on your wall, where the conversation has happened. You can see why they can get confused.
  • The chance of your fans unliking your page after they became a fan is less than 1%, so no worries there.
  • Focus on engaging ads, something that will draw their attention from the wall for a split second. Maximize and design a great image that demands attention.
  • Got a special announcement or story to tell, use Facebook ad to spread the words to the people or audience that matters to you.
  • Rotate your ads as much as possible and localize.
  • "Great artists steal" go to Facebook Ad Board for some inspiration - https://www.facebook.com/ads/adboard/
  • The minimum threshold for your targeting should not drop below 20,000 otherwise it will not go anywhere.
  • Always go for CPC model, even when there is no click your ads will keep on appearing until the end of your campaign.

Final note, keep on experimenting :)

I will try to keep on updating the ads and share how it works out.

 

Update - 30 January 2012: updated an ad sample of sponsored ad by Ritz-Carlton.

Screen_shot_2012-01-31_at_12

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http://files.posterous.com/user_profile_pics/829379/AG_tie-in_box.jpg http://posterous.com/users/36zyvGMXiFup Adhiyanto Goen adhigoen Adhiyanto Goen
Fri, 23 Dec 2011 00:15:35 -0800 Is Nokia following the Apple steps? http://adhigoen.posterous.com/is-nokia-following-the-apple-steps http://adhigoen.posterous.com/is-nokia-following-the-apple-steps

I still remember it was around 98, when Nokia was the cool phone, the one you need to have. It was (if I'm not mistaken) the first to go without antenna and came out with sleek plastic color designs that can be customized. It used to be a great product, a great phone that everyone loves. I think these days it may need to focus on low to middle market as "how the mighty have fallen". After years of success, in fact I think they are retracing the Apple path right before 1997.

Their product line has become very confusing, they keep on rolling different models and sub-series for each line. And they only have minor details upgrade or some extra features. Their UI is also not as good or has become more confusing, it used to be really simple. Then there is pre-Windows phone version where they try to come up with "their own" UI but really just copy Apple. The result was not impressive at all, the scroll was just way to weird and no smoothness in transition at all. It just became middle of the road product.

Then came in the desperate partnership between Nokia and Microsoft to launch their latest smartphone. The UI is better, but its not Nokia's and have stray even further from where they use to be. Whether Nokia-Windows phone will take off, not sure. They still have a lot of groundwork to do and far from Apple or Android.

Anyway, I was picking up a phone for my mum and I noticed several things when I was doing research on which product to get her. Nokia website has just undergo renovation and... it copied Apple layout? It became a lot simpler, with all the navigation bar on the top, search bar on the right, big photos and 3 main sub-promo... it all just look too familiar and did a comparison and yup it is the same.

Next (and I'm still an iPhone user by the way, is just that my mum operates simple phone) I decided to pick-up a Nokia Asha 300 at their official retail stores which is couple days ago. Service and experience was just not great, there was no salesmanship, no excitement about technology and enquiring what type of phone am I looking. Instead I was just left alone until I picked a phone and still no part of it convinced me, I had to go around to several other phone store and decided to came back and convince myself. Worse, its holiday season, no gift wrap, no holiday specials. No wonder the company is in trouble, its not inventing anything anymore, its just contempt going in circles.

And that's why Nokia's stock market has slumped from their highest of 39.71 (Nov 2007) to today's 4.95, that's a whooping fall down. Pity, for a company that used to be leading the phone industry.

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http://files.posterous.com/user_profile_pics/829379/AG_tie-in_box.jpg http://posterous.com/users/36zyvGMXiFup Adhiyanto Goen adhigoen Adhiyanto Goen
Sat, 17 Dec 2011 08:55:37 -0800 iPhone 4S launched in KL http://adhigoen.posterous.com/iphone-4s-launched-in-kl http://adhigoen.posterous.com/iphone-4s-launched-in-kl
Well after months of waiting iPhone 4S has finally arrived in Kuala Lumpur today, so I went to check it out today at the first outlet available. Currently you can only pick it up at Maxis KLCC, I think (and I only am guessing) they have reserved iPhone 4S for people that has pre-registered at their website weeks ago.

I have to say, I was expecting a bit more excitement (something like a long queue line), but there was only a handful of people and I don't think they even displayed the 4S as a demo, only iPhone 4 was displayed. So I didn't get the chance to chat with Siri.

Anyway the package is quite pricey if you add up the whole thing and it is kinda of complicated...
First the contract you need to get is here.
Second, if you walk out of the contract minimum of 12 months you'll have to pay for the rest... ouch.
Last, the plan will evaluate if you are current Maxis customer and instead of just say adding a bit more months on top of your current contract, they increase on top of it... so double ouch (say you have committed a year previously and you have used for 8 months, the new iValue plan will add another 12 months on top of it, instead of just releasing it to you with just additional 4 more months.

Anyway I did a bit of calculations and I think you'll agree with me... if you are non Malay resident.
Say we'll take the iValue 1 at RM100, 12 months. Choosing iPhone 4S 16GB.
So it will be RM500 (RM100 x 5 months) + RM1,750 = RM2,250. But you'll need to stick with the whole 12 months, you can upgrade. So say 12 months plus the iPhone 4S you will be paying RM2,950. And if you walk away from the contract you have to pay the remaining of the months... so ouch if you plan to leave Kuala Lumpur/Malaysia in the next 12 months.

Best bet is to get the unlocked version straight from Apple, check it out here. If you do the math you will end up with RM2,076 (based on exchange rate USD1=RM3.2) no contract and as iPhone is a global phone you can take it anywhere and get a local micro-sim card. Which you can also just pay RM25 to get your sim card switched here or you can take the risk of cutting it. As I am using 2 Maxis plan and I have to say that I am paying varying between 50-150 top per month and its rarely I hit 150. So better to save up that cash and use it somewhere else.

Photo


Kind regards,
Adhi

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Wed, 14 Dec 2011 04:28:47 -0800 Zynga, North or South? http://adhigoen.posterous.com/zynga-north-or-south http://adhigoen.posterous.com/zynga-north-or-south
Zynga, has been getting the PR spotlight in tech, gaming, Internet or social media industry for the last couple of weeks. Biggest headline or pressure to launch USD $1 billion IPO offering, largest since 2004 of Google.

First, Zynga has discovered a niche market of 'freemium' business model, it can strike a balance between getting cash from its players (although the margin is low) or it can get it from its advertisers that are interested in a certain set of demographics. There are potential in this market, it hasn't been fully discovered yet and has a lot of growth opportunities. The way I've seen multiple research of eMarketer, a lot of companies will be sure to find alternatives way to invest more into the cyberspace as it has proven return whether it is short or long as the online space has matured a long way since the golden days of its launching.

Second, as a social game company, it can compete with bigger companies such as Electronic Arts and alike. Which is pretty outstanding.

Zynga is not only focusing on its current games as their major assets, it is planning to release new stream of gaming again (possibly pending due to IPO to lift up after its first trading this Friday). As well as an approach to the mobile gaming as this is the second largest stream of revenue with 1 billion mobile on the planet and the growing platform of smartphones. It is a market with a lot of potential even if Zynga decided to just tap into 3 providers, aka iPhone/Apple, Android and Windows Phone. Again they can approach this market with either selling the app itself as a game, the virtual goods or tap into the mobile advertising opportunities.

It's special relations with Facebook, as well as revenue shares will have Facebook ensure it is in their best interest to allow their partner to be successful in their domain. Its presence in several countries such as China and the youth easily addicted to online gaming is another edge. Finally Zynga has over 13 studios under its flag, including the bid for PopCap Games one of the largest successful online game company acquisition will probably catapult them.

Last, who is in the seat of the driver, is he determined? Is he a great leader? Mark Pincus was on the other side of Internet business investment, he was behind several big things from Friendster, Facebook, Yahoo and so on. So he knows the game on two side of the fence and he runs a very tight ship.

I think there is a lot to expect from Zynga if they continue to make great products and the way the social network grows. I guess we'll see their debut on 16 December 2011.

You can read the details of their IPO offering here.

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Thu, 06 Oct 2011 18:27:07 -0700 The World Mourns for Jobs http://adhigoen.posterous.com/the-world-mourns-for-jobs http://adhigoen.posterous.com/the-world-mourns-for-jobs Yesterday the world lost an innovator and a dear friend. Someone that has inspired me and hopefully the rest of the world. He works tirelessly and shows what a love on what you do, could change the world. He has not only revolutionize his company, but also created opportunities for others outside and globally. Donald Trump once said "as long as you're thinking, think BIG". I believe this is true for him, he believed he could, will and has changed the world. The world is still talking about the Einstein of the Millennium or the third Apple that changed the world. The news reached out globally via news, print, radio, tv, online, social media and just about everywhere. I think the news about his passing is probably bigger than anything else. I first bought my Mac in 2002, what I bought was the salesmanship and was swayed away. I've not turn my back to PC ever since (aside from company requirement). Thanks Steve.

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Thu, 06 Oct 2011 03:25:09 -0700 Malaysia Internet Landscape http://adhigoen.posterous.com/malaysia-internet-landscape http://adhigoen.posterous.com/malaysia-internet-landscape

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Sun, 14 Aug 2011 00:41:00 -0700 Group Buying Deals in Malaysia http://adhigoen.posterous.com/group-buying-deals-in-malaysia http://adhigoen.posterous.com/group-buying-deals-in-malaysia

My apology for not updating the blog for some time, my current project takes up my time than I liked.

For the past 3 months, I've observed the rise of Group Buying deal in Malaysia and it is quite amazing, I believe by now there are at least more than 100-200 companies with similar concepts. Here are several I've encountered and know of so far:

  • Everyday, that was recently acquired by Korean based Ticket Monster is probably one of the early adopters of Groupon model and has been really successful in the market with strong database.
  • Groupon, originally called GroupsMore was acquired by Groupon and ranks number 2 probably.
  • Others like JigoCity, CouponHouz.com (collects zero commission from merchant, instead collects from members), WeBuy.com.my, Deal4Real.Asia, MyDeal.com.my, etc.

I have also noticed a lot of other sites that would always display "wait until new deals are announced", this translate into they have not secured a strong merchant database or merchant are just simply refusing to cooperate with them. You'll notice a lot of sites in Malaysia will have this.

I do have concerns on the competitive edge and also the limited amount of merchant in the market that are constantly being lured to do deals with these companies. Their profit margin must take a deep whenever they do this, especially for the smaller business owners. I've observed that the average group buying deals that can be reached per deal is between 500-3000 which is relatively small for a country this size and pretty decent Internet penetration. Then comes the customer quality with it, are they just looking for cheap price and huge discount or are they quality is something that can be argued from both side of the fence. Malaysia is also a very price sensitive market, if you look at Hong Kong the average group buying deal price there is anything but cheap, which what I believe is good for both sides - group buying deal company collects more money, merchant pricing is not compromised and also doesn't have to dance around the cost, at the same time the customers get a great value-for-money deal.

If you also noticed at the business sustainability, you should run between 3-5 deals per day. But the sites in Malaysia runs between 3-10 deals a day and the original concept was supposed to be 1 special deal per day, so you can see their business also needs a certain amount of deals to be bought for them to break-even I imagine from the ads they are spending, staffing and other operations.

Then we look at the commission percentages these company will take from the merchant, it varies between 20-50% based on the discounted price (thank god its not based on the original price). But this still means a lot of money for both side, by the way this commission is a lot more than what I have encountered in China which is a lot lower (of course China has the buying power and also the numbers).

My advise before you "make a deal with them" is to look at your business model first, the size and your financial capability. As Group Buying Deals is not about profit at all, it is "trying" new customers (when I say trying as in really trying your hardest to at least attain 5-10% of the clientele, as remembering as it is a price that is sliced in half it of course impact the client quality at the same time, not that all is on the discount hunter side, but you get some of them). Smaller business do need to 三思而行 before deciding anything as your Profit & Loss is very sensitive, especially in Malaysia market.

Remembering these are the rule when you go into group buying deal:

  • It has to be 50% otherwise there will be no buy, its not about profit but you can't loose money either. Look at your cost and slightly increase it just to be on the safe side.
  • Check what is the commission percentage the group buying company wants, this is where you loose a bit more money. Negotiate!
  • Predict what the sale will be and if you are in food/restaurant (which most of deal are), allocate your voucher consumption per day. As you need to balance out between current/old customer with Groupon customer.
  • Think of a program and a campaign under-layering it to try and capture and convert them into your business ends in the long run.
  • Capture database, mobile, email or even get them to like your Facebook is just some I would run side-by-side the group buying deal.

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Fri, 01 Jul 2011 20:58:55 -0700 Langham Accommodation Booking Engine http://adhigoen.posterous.com/langham-accommodation-booking-engine http://adhigoen.posterous.com/langham-accommodation-booking-engine Langham is the latest hotel to join the Facebook + Hotels craze, great to see their initiatives on integrating their booking engine. Be interested to see how far their social media will travel, hopefully better turnout on content this time. Check-out their Facebook page here.

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Sun, 26 Jun 2011 21:24:56 -0700 Foursquare iPhone App Update http://adhigoen.posterous.com/foursquare-iphone-app-update http://adhigoen.posterous.com/foursquare-iphone-app-update Foursquare recently reached 100 million users worldwide, although it is still very tiny in Malaysia like 0.1% and its not a very active at the moment. Although I am seeing more deals coming online, would be interesting to see the redemption of the offer, of course some of the offer are just way to hard or simply not attractive enough.

The layout of the updated Foursquare iPhone app is just updated slightly (actually it looks more like Instagram layout in terms or buttons at the bottom). You will also see trending places near you. It is also interesting to see the integration of American Express deal on Foursquare (for US users only).

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Sat, 14 May 2011 19:56:00 -0700 From the Big J, down to L http://adhigoen.posterous.com/from-the-big-j-to-el http://adhigoen.posterous.com/from-the-big-j-to-el

"Tempus Fugit", without realizing I've opened another chapter in my life. I've been told, heard and read that in life not everything goes according to the plan - one door shuts, another window opens. I grabbed that window of opportunity and took a bold move from the Jing (Beijing), down to L (KL - Kuala Lumpur).

The weather is expected hot with high humidity and I arrived in the middle of rainy season, but it's fun for a change (FYI Beijing is rather dry and I knew I will get that time of year of breeze winter wind on my face).

Let's jump on the Digital wagon stats shall we :)

  • 27 million people in the country (Beijing over 19 million).
  • 65.7% internet penetration rate.
  • 16.9 million people online.
  • 25-26% household broadband Internet penetration and I'm also shocked they don't have uncapped data plan, it is also quite expensive.
  • 55% on mobile, also over 30 million mobiles on the market.
  • 16.1 average online hours spend on Internet per user.
  • 91% on social media.
  • According to TNS, highest average friends at 233 people.
  • 58% on blog, blog is kicking and very much active here.
  • 36% network via mobile on social media.
  • Largest online banking user in Asia at 2.7 million people.
  • 10,437,600 people on Facebook.
  • 1 million Twitter users.
  • 136,000 Foursquare users.
  • 100 (around) group buying deals company, but only 25-30 active on the market. You'll even see website that will display "Deals coming soon". But each company is doing a big marketing campaign push, as it seems to be challenging on convincing merchant that this is a great marketing opportunity. (China over 2,000 group buying companies)

I will have more updates later on, but enjoying the ride so far (PS. I arrived during the craziness of F1).

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Fri, 01 Apr 2011 02:16:00 -0700 Jing since 1997... this is my story http://adhigoen.posterous.com/jing-since-1997-this-is-my-story http://adhigoen.posterous.com/jing-since-1997-this-is-my-story
"Beijing... a city full of tradition, tradition..." was the opening ad line by my good friend, during my days with the InterContinental. This will probably be my last blog entry... from Beijing. I haven't given this moment much thought, but 12 years... "Don't they go by in a blink?"

I still remember when I first arrive, Beijing was a city like no others I've seen Back in the days, there was no skyscraper, no luxurious shopping malls, no LV, no Prada, no Benz roaming the streets. It was all just bicycle back then, the city has just started to discover itself and rising as fast as a lightning. Today, bicycle population are getting less and less, population and pollution growing by the millisecond.

I've lived and worked in five parts of the city, nicknamed 'JING':

  • Chongwen, back in the imperial days these are the residential areas and not the most upper-scale ones. Here I would often bike my way to Temple of Heaven or other parks in the area. Biggest and probably still the largest shopping mall in the area is New World, where I met my hobby for martial arts.
  • Haidian, the silicon and universities area for Beijing. Where foreign students and computers would gather around. The area is always bustling with trading of computer hardwares and it has evolved a lot more than just rudimentary streets back in the days.
  • Shunyi, the way to the airport and "luxurious" villas built for CEO and rich entrepreneurs, basically the suburbs area where your kids can bike safely without getting hit by high-speed cars (if only you know the country's road accident rate). There must be over 10,000 units of villa already in the area, although each are built faster than the previous, as well as lower quality.
  • Xicheng, China's own Wall Street or the government area. Probably one of the most expensive land development ever. The government has not stopped pumping money and inviting foreign bankings to open their branch office in the area, in return for "future partnerships" or lower tax rates when doing business in China.
  • CBD... ah the lifeline of the city, where everything revolves. The two tallest skyscraper is located here just opposite to each other, luxurious shopping malls and expensive cars... things people don't buy. I don't understand that they keep on building malls and branded stores, but hardly any people ever go in and with the high tax rates of luxury goods in China, yet the development still goes on. I guess the fact that the rich of the richest are concentrated within the city does attract the brands to come in and open their stores. The east area of the city is probably the earliest and fastest part of the city to grow, whether it is land or building development, as well as lifestyle. Most of the trendiest malls are in the east part of the town.
Beijing has been my second home now, I've grown accustomed to the lifestyle, the way thing works around and how people go about each others business. Sure its tough due to the nature of the political capital city, like any other political cities elsewhere in the world. One thing I will miss of the city, is the security, unlike back in my hometown - Jakarta, crime rate in Beijing is rather low compared to others, as the government has to ensure stability in their own capital city. Second, the city's layout is built on squares and blocks, pretty much like NY I guess, where once I know which way is North I'll find my way around (except for Wangjing, where I always manage to get lost around this area). I've enjoyed my life here, met truly wonderful friends (that I hope it will be for life) and met some of the city if not the world's most notorious villains. But it is part of the life natural cycle, I am grateful that the experience granted and given to me has brought me so far until this very day. I am grateful in Beijing I met my beautiful wife and enter a new chapter in my life.

I guess I am running low on words, there are so many stories and adventure I want to share, but... I'll close it here for now.

And like all good things it must comes to an end, a destiny we cannot control, a wheel that turns and a road that will turn and bend like we can't imagine. But life goes on... look into my new chapter in the coming weeks/months.

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Mon, 28 Mar 2011 19:27:00 -0700 More China Groupon Ads http://adhigoen.posterous.com/more-china-groupon-ads http://adhigoen.posterous.com/more-china-groupon-ads

If you are in China recently, you'll see a lot more of Groupon ads from different websites. Its just blanketing the whole city, on every channel you can imagine - banner ads, bus, TV, posters and so on. According to Gang Lu, China tech Internet expert the Groupon industry in China is spending millions and millions or RMB to promote their service superiority.

Direct quote from Technode, below are the amounts some of the Groupon sites will spend on advertisements:
  • Groupon.cn said that in 2011 they will  spend RMB 550millions (~$83.7millions).
  • It’s said that Lashou‘s $50millions capital, most of them will be spent on the advertisement;
  • Nuomi (RenRen or Oak Pacific Interactive company) said their budget is RMB 200millions (~$30.4millions).
  • It’s RMB 130millions (~$19.8millions) for Meituan and Manzuo is RMB 100millions (~$15.2millions).
Although I felt each service provides the same deals, I guess its just a matter of 'numbers game' in China - which is race for how many users they can garner. I would be interested to know how much is Dianping and Gaopeng (official Groupon China) plans to spend for ads in China, any takers?

According to Tencent latest presentation:
  • In 2010, Groupon users in China has grown 250x times.
  • By end of 2010 there are 18,750,000 Groupon users in China, with a total transaction value of RMB 8.9 billion.
  • It's a 760 million dollar industry, globally.
  • Groupon US refused Google buyout at USD 6 billion.
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Sun, 27 Mar 2011 18:38:00 -0700 Sina Weibo App - Weico http://adhigoen.posterous.com/sina-weibo-app-weico http://adhigoen.posterous.com/sina-weibo-app-weico
Since I started my Sina Weibo, its been quite a ride, I guess its geographic circumstances... but everyone I met here in Beijing has a weibo account and instead of asking my mobile number or email, they asked for my weibo ID.

Thanks to my good pal Foniz, which has been cruising on weibo for a lot longer than I do. He shared with me this really cool weibo app - Weico and I have to say after using it, I really don't want to use anything else.

To start with, here is the list why I like it:
  • Design wise its really clean and not straight clones from Twitter or Sina weibo own's iPhone apps.
  • Got lots of different themes, my favorite is the Fish Eye, cool sleek soothing blue.
  • If you are already following someone on weibo, you can easily use the "@" sign to mention that person, instead of manually typing it (which sometimes result in typo).
  • The pound or hashtag is not there yet as the function above, hopefully it will be soon and it should include the latest trending topics.
  • The built-in lomo camera effects, pretty much like Instagram, but different (so again not straight clone).
  • If you've been categorizing the people you follow into lists or groups, then this is the right app as you can filter out streams now by groups.
  • Built in check-in location, you can either use your geotag or sync via JiePang.
  • Best of all it's free, you can download it here :)

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Thu, 24 Mar 2011 19:31:48 -0700 Flipboard from Sina Weibo http://adhigoen.posterous.com/flipboard-from-sina-weibo http://adhigoen.posterous.com/flipboard-from-sina-weibo I guess social network concepts and mobiles are not the only one copied in China, but also iTunes app. Check-out this one SinaMag, which is very very similar to Flipboard. It streams content only from Sina Weibo right now, maybe in the future they can combine it with Kaixin001, Renren or other Weibo channels. The app also has several magazines available for reading, but very limited at the moment.

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Sun, 20 Mar 2011 23:37:00 -0700 China All-out Groupon Wars http://adhigoen.posterous.com/china-all-out-groupon-wars http://adhigoen.posterous.com/china-all-out-groupon-wars

Groupon after somewhat rough entry into China market (contradicting Tibet advertisementhiring first time laowai as their China boss and launching the site without the partners consent), finally launched their Chinese website in conjunction with Tencent. It's funny, in marketing there is one part where it is said (and proven) that once you have found a unique niche business, be careful of the followers. In order to "keep your head above the water" (or competition), you have to stay ahead and fast, as well as have the next phase of development. I guess this applies true in today's Internet business. Groupon although was the first to start in 2008, it was the last to enter China market which represents the biggest bulk portion of Internet citizens of the world.

Anyway, I spotted their online banner ads today and thought this might make an interesting blog post. According to Gang Lu from Technode, Groupon or 团购 in China is spending millions of RMB of ad budgets ranging from 50 million to 550 million. I'm looking at the main page of Gaopeng or Groupon (official) China page at around noon time, so far they are selling an RMB 155 deal and only 28 people have bought it just for Beijing market (Beijing is a city with population of 18 million people). I will post an update at the end of the day to see if their deal is successful or not, as there is peak season which is the morning before work and night after work (as companies have started blocking out Groupon sites).

The second interesting thing I thought is good for sharing is the ranking of Groupon sites in China by iResearch for January 2011 only, Gaopeng or Groupon (official) China being new is not in the game yet. Conclusions as follow:
  • Taobao groupon is leading in terms of how many people visited their site - total 75 million people total for January.
  • Meituan groupon is leading in terms of how long people spent on their site - average a month at 8:48 in January.
  • Also interesting to note that QQ has its own Groupon, which is largely and clearly under Tencent (wonder if this is conflict of interest).
  • Groupon.cn is not affiliated with the official Groupon, but the name's site (Groupon.cn and Groupon.com.cn) has been registered in China. Although it seems they affiliate themselves with the official Groupon.
I've also included several screenshot of other China Groupons main page.

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